Frequently Asked Questions
GENERAL QUESTIONS
Where can I buy your boots?
You can shop our full collection online at outletcowboyboots.com.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unworn and in their original condition.
PRODUCT CARE
How do I care for my boots?
Use a soft brush to remove dirt and apply a conditioner suitable for the leather type. Store them in a cool, dry place.
Can I resole my boots?
Yes, our boots can be resoled by a professional cobbler to extend their lifespan.
SIZING & FIT
How do I find my size?
Refer to our sizing guide on outletcowboyboots.com for detailed measurements.
Do your boots run true to size?
Our boots are designed to fit true to size, but some styles may vary slightly. Check the product descriptions for specific fit notes.
What if my boots don’t fit?
You can exchange them for a different size within 30 days of purchase.
ORDERS & SHIPPING
How long does shipping take?
Processing times vary, but most orders ship within 3-5 business days. Delivery times depend on your location.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout.
Can I cancel or modify my order?
If your order hasn’t shipped, contact us immediately for cancellation or changes.
PAYMENT & PROMOTIONS
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for our newsletter to stay updated.
Can I use multiple discount codes?
Only one discount code can be applied per order.
WARRANTY & REPAIRS
Do your boots come with a warranty?
We stand behind the quality of our products. If you encounter any defects, contact us for assistance.
How do I request a repair?
For repair inquiries, visit outletcowboyboots.com for more details.