Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Return Policy
Items must be returned within 30 days of delivery. All returned items must be in new, unworn condition with original packaging and tags attached. Custom, handmade, or special-order items are final sale and cannot be returned.
How to Initiate a Return
- Visit outletcowboyboots.com and log in to your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the prompts to generate a return label.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Exchanges
For exchanges, please return the original item and place a new order for the desired item. This ensures you receive your new selection as quickly as possible.
Refunds
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery for assistance.
Final Sale Items
Clearance, sale, and discounted items are marked as final sale and cannot be returned or exchanged.
For any additional questions, please refer to our full policy on outletcowboyboots.com.